Privacy Policy

Note: This Privacy Policy is provided as a general template for informational purposes and does not constitute legal advice. We recommend review by a qualified attorney before you rely on it.

Mercury Service Group (“Mercury Service Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our property maintenance services in the Orlando, Florida area.

1. Information We Collect

Information you provide

• Contact details — name, email address, and phone number.
• Property information — service address, property type (commercial, multifamily, or residential), and details about the work you request.
• Communications — messages and any information you include when you contact us.

Information collected automatically

• IP address, browser and device type, pages viewed, and referring URLs.
• Cookies and similar technologies used to operate and improve the site.

2. How We Use Your Information

• To respond to inquiries and provide estimates and services.
• To schedule, perform, and follow up on maintenance work.
• To send service-related communications and, where permitted, updates about our services.
• To operate, maintain, and improve our website.
• To comply with legal obligations and enforce our agreements.

3. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences and analyze traffic. You can control cookies through your browser settings; disabling them may affect site functionality.

4. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (e.g., hosting, email, scheduling), under confidentiality obligations.
• Legal and safety purposes, when required by law or to protect rights, property, or safety.
• Business transfers, in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. California residents may have additional rights under the CCPA/CPRA, including the right to know and the right to deletion; we do not sell personal information. To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the latest revision.

11. Contact Us

Questions about this Privacy Policy? Contact us at info@mercuryservicegroup.com or through our contact page. Mercury Service Group, Greater Orlando, Florida.